5 Common Customer Service Problems and How to Resolve Them?
At the end of this video, you’ll know 5 of the most common customer service issues and how to solve them. Let’s start with one of the most common ones:
It takes ages to solve the issue.
The most common issue customers encounter regarding customer service is the long resolution time of their problem.
The customer became a hot potato.
One of the reasons why customers lose their temper is because they are being switched between departments.
Employees don鈥檛 know and don鈥檛 want to admit it.
Many customer service representatives try to cover it under the mask of fake professionalism and give customers what they think the right answer might be. If you don鈥檛 know something, then admit it and ask.
Favors that can鈥檛 be done
Two kinds of favors can鈥檛 be done,
You promise something to your customer and don鈥檛 keep your promise
You can鈥檛 do anything because of the almighty policy
The customer received a faulty product
You can’t change how they feel about the product, but you can change how they feel about the company.
00:00 Introduction
00:53 Problem 1: It takes ages to solve the issue
03:22 Problem 2: The customer became a hot potato
04:26 Problem 3: Employees don鈥檛 know and don鈥檛 want to admit it
05:35 Problem 4: Favors that can鈥檛 be done
07:12 Problem 5: Customer received a faulty product
08:21 Outro
At the end of this video, you’ll know 5 of the most common customer service issues and how to solve them. Let’s start with one of the most common ones:
It takes ages to solve the issue.
The most common issue customers encounter regarding customer service is the long resolution time of their problem.
The customer became a hot potato.
One of the reasons why customers lose their temper is because they are being switched between departments.
Employees don鈥檛 know and don鈥檛 want to admit it.
Many customer service representatives try to cover it under the mask of fake professionalism and give customers what they think the right answer might be. If you don鈥檛 know something, then admit it and ask.
Favors that can鈥檛 be done
Two kinds of favors can鈥檛 be done,
You promise something to your customer and don鈥檛 keep your promise
You can鈥檛 do anything because of the almighty policy
The customer received a faulty product
You can’t change how they feel about the product, but you can change how they feel about the company.
00:00 Introduction
00:53 Problem 1: It takes ages to solve the issue
03:22 Problem 2: The customer became a hot potato
04:26 Problem 3: Employees don鈥檛 know and don鈥檛 want to admit it
05:35 Problem 4: Favors that can鈥檛 be done
07:12 Problem 5: Customer received a faulty product
08:21 Outro
