Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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You, as a customer, expect instant answers. You don鈥檛 want to wait in a phone queue, fill out a ticket, or get passed from one agent to another. You just wish for fast, accurate help right when you need it. And you're not alone. A recent CX Trends Report found that 70% of... read more
People are getting used to using AI to do tasks for them. Nearly one in four consumers 鈥� and almost one-third of Gen Z 鈥� are already comfortable having AI handle their shopping. The popularity of AI tools shows just how fast things are changing. In January 2025, ChatGPT became... read more
If your customers struggle to reach you and you don鈥檛 fix it, your business won鈥檛 last. Having a great product or service is essential, but if you think it will sell itself, you need to think again. Success isn鈥檛 just about what you offer but how you connect with customers at... read more
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it鈥檚 making work easier by handling repetitive tasks such as resetting passwords or routing customer requests to the right department. The numbers back it up. AkzoNobel slashed its response time... read more
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you鈥檙e Sainsbury鈥檚, you listen 鈥� and then you actually change the name. Instead of dismissing Lily Robinson鈥檚 adorable observation, their customer service team leaned into it, shared a laugh, and... read more
Ever had a frustrating live chat experience where the agent鈥檚 response felt robotic or unhelpful? You鈥檙e not alone. Studies show that 79% of customers prefer live chat support over other support channels, but the quality of responses makes all the difference between a happy... read more
Getting ready for a customer service interview? You鈥檙e in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy 鈥� even when things get stressful. You鈥檙e probably wondering what questions they鈥檒l ask, how to make a great... read more
Ever signed up for a new tool, got super excited, and then鈥� nothing? No clear next steps, no guidance 鈥� just you staring at the screen, wondering what to do next. That鈥檚 what bad customer onboarding feels like. And guess what? If your customers feel the same way, they鈥檒l likely... read more
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing chatbots means businesses are opting for impersonal, robotic interactions over the warmth and empathy of human... read more
Have you heard the story about Nordstrom giving a refund for tires 鈥� despite the fact that they don鈥檛 sell tires? It sounds like an urban legend, but it鈥檚 true. In 1975, Nordstrom refunded a man for snow tires bought from a previous store at their location, no questions asked,... read more
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This means focusing on your current customers 鈥� those who already know and trust your brand 鈥� has never been more... read more
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn鈥檛 enough anymore. You need to stay ahead, figuring out what people want before they even ask. That鈥檚 how your brand create real connections and keep customers coming back. But... read more
When was the last time a business left you feeling genuinely valued? Maybe it was the barista who remembered your coffee order or the customer service representative who turned a frustrating problem into a quick solution. Those moments stick with us because they make us feel seen... read more
If your business relies on live chat for customer support, sales, or both, you鈥檙e already using a powerful engagement tool. But the real power of live chat isn鈥檛 just in the conversations 鈥� it鈥檚 in the insights. Without tracking key performance metrics, you鈥檙e flying blind when... read more
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