Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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How to Create Effective Live Chat Scripts (+ Customizable Examples)
Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But before you think, "Oh no, another robotic interaction," hear me out. Done right, live chat scripts are your secret... read more
How to Improve Live Chat Average Response Time
Let鈥檚 be honest, when you鈥檙e chatting with a business online, the last thing you want is to feel like you鈥檝e been left on "read." Whether you鈥檙e trying to get help with an order or just have a quick question, waiting too long for a response can be frustrating. That鈥檚 where... read more
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Live Chat Communication Channel Tips to Improve First Response Time
When someone starts a live chat, they don鈥檛 want to wait. They have a question and expect a quick reply from a support representative. First response time (FRT) 鈥� how fast your team replies after a chat starts 鈥� sets the tone for the whole conversation. A delay can cause... read more
Understanding Live Chat Advantages and Disadvantages for Your Business
Live chat has quickly become a go-to customer service channel, giving businesses the ability to resolve questions in real time and reducing the delays and frustration often associated with phone or email support. Companies like Auto Accessories Garage have shown how live chat,... read more
30 Live Chat Tips and Tricks to Improve Customer Satisfaction
Imagine you鈥檙e browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn鈥檛 working. You spot a chat icon, open it, and within moments, a friendly support agent is guiding you through the issue. It's fast, helpful, and surprisingly... read more
Enrich Your Service Quality with Live Chat Implementation Guide
Think about the last time you had a question while shopping online or browsing a service. Did you want to wait hours for an email response or sit through hold music on the phone? Probably not. Your customers feel the same way. Live chat gives people what they want: real-time... read more
![How Much Does Live Chat Software Really Cost? [With Examples]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2025/05/pexels-pixabay-128867-2560x1440-1.jpg)
How Much Does Live Chat Software Really Cost? [With Examples]
Live chat can feel like a mystery when it comes to pricing. One platform advertises a free plan, another charge per user, and then come the add-ons: analytics, chatbots, integrations 鈥� suddenly, your 鈥渁ffordable鈥� tool is costing you more than expected. Sound familiar? If you're... read more
How to Choose Live Chat Software: A Guide to the Best Options
Picture this: you're shopping online, ready to hit "buy," but you have one tiny question. You don't want to email, and you definitely don't want to call. You want help now. That's exactly why live chat has exploded. Today, over 73% of customers say they're happiest when they get... read more
Live Chat Canned Responses Examples to Better Your Support Team
Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not only on any agent's morale but also decreases resolution time. For such cases, canned responses are a... read more
Avoid These Critical Live Chat Mistakes for Better Customer Engagement
Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company renowned for customer service. In a widely publicized incident, a customer named Chris Williams experienced a... read more
Live Chat Features You Should Look for in Software in 2025
In today鈥檚 fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in the corner of a screen, modern live chat app offers a powerful suite of tools designed to enhance customer... read more
How Does Live Chat Work: A Comprehensive Overview
When browsing a website and having a question, what鈥檚 the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It鈥檚 that little chat box in the corner, the one that connects you to a real human in seconds. That鈥檚 live chat, and it鈥檚 quickly... read more
Key Live Chat Statistics to Follow in 2025
Let鈥檚 be real. In 2025, no one鈥檚 waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are the ones staying ahead. That鈥檚 why live chat is growing at a fast pace. Behind this growth is a mix of better... read more
The Power of Live Chat for Real Estate Companies
Today鈥檚 real estate clients aren鈥檛 picking up the phone first. They鈥檙e opening a browser. Nearly half of all buyers now start their property search online before ever contacting an agent. Yet, despite this shift, only 18% of buyers initially contact a realtor directly. This... read more