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Providing excellent customer service is essential for any business, and live chat has become a key channel for connecting with customers quickly and directly. However, simply having live chat functionality is not enough to ensure it鈥檚 working effectively. To truly understand how... read more
Support20 min read | May 16 | Sylwia Kocur
Ever hopped onto a website, clicked that little chat bubble, and wondered if you're talking to a human or a bot? Chances are, it was someone using a chat script. But... read more
Support18 min read | May 14 | Sylwia Kocur
Let鈥檚 be honest, when you鈥檙e chatting with a business online, the last thing you want is to feel like you鈥檝e been left on "read." Whether you鈥檙e trying to get help with... read more
Support7 min read | May 14 | Sylwia Kocur
When someone starts a live chat, they don鈥檛 want to wait. They have a question and expect a quick reply from a support representative. First response time (FRT) 鈥� how... read more
Grow9 min read | May 12 | Sylwia Kocur
Customer service is often one of a business's most resource-intensive areas, requiring large teams, long hours, and constant training. For companies aiming to scale... read more
Connect18 min read | May 09 | Sylwia Kocur
Let鈥檚 be honest, nobody likes waiting on hold or digging through endless help articles to get a simple answer. That鈥檚 why live chat software has become an essential tool... read more
Support20 min read | May 08 | Sylwia Kocur
Imagine you鈥檙e browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn鈥檛 working. You spot a chat icon, open it, and within... read more
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