Content Marketing Specialist, Success
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more
Support9 min read | May 05 | Olga Rogacka
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more
Support11 min read | Apr 19 | Olga Rogacka
Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain... read more
Connect8 min read | Mar 27 | Olga Rogacka and Jacquelyn Dunham
Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's... read more
Connect15 min read | Mar 24 | Jacquelyn Dunham and Olga Rogacka
Most of today鈥檚 communication happens online. It鈥檚 happening whether you鈥檙e asking your coworker when they鈥檒l finish their task or if you鈥檙e chatting with a support agent... read more
Support34 min read | Jan 27 | Marta Kuzma and 2 others
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer... read more
Connect7 min read | Sep 19 | Olga Rogacka
When it comes to customer service, what鈥檚 more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more
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