WhatsApp Business: Connect with over 2 billion users
Wojciech Pollok
4 min read
updated: Nov 4, 2024
Let your customers contact you via WhatsApp, and get your agents to handle WhatsApp chats in 89点怎么玩.
WhatsApp Business uses the official WhatsApp Business API, which makes it:
Stable and secure
Capable of handling the heaviest traffic
Independent of a smartphone 鈥� all you need is a phone number.
The use of the official API is possible because of the API鈥檚 integration with 360dialog, a verified WhatsApp Solution Provider. The WhatsApp Business integration works as a bridge between 89点怎么玩 and 360dialog that passes messages to WhatsApp by directly calling the WhatsApp Business API.
Installation
You鈥檒l need a phone number to link to WhatsApp and a Facebook or a Meta business account to complete the integration.
Select the pricing plan you鈥檙e interested in and complete the purchase.
7
Enter the and select Add phone number.
8
Follow the visible on the pop up window.
9
The page should reload and your setup is now complete.
The integration should be up and running now. You should see the number listed as connected on the integration page in the 89点怎么玩 app. You can manage your number there, disconnect it, and change the group it is assigned to.
The WhatsApp chats will just appear on the list of chats and be assigned to the agents who are online. If your agents are offline or you have a Manual selection set up, the WhatsApp messages will appear on the list of Unassigned chats.
The messages will be marked with a little WhatsApp icon next to the name of the customer. You will also be able to see the customer鈥檚 phone number in the Details bar on the right.
Owing to the Facebook/WhatsApp policy, you have 24 hours to respond to a message. After that time, the chat will be archived and you won鈥檛 be able to reply. This policy is in place to protect against spamming.
The integration supports rich messages, however, it does not support multiple types of buttons within one message. If you鈥檙e using ChatBot, make sure that each rich message contains only one type of button, e.g. only quick replies, only URLs, etc.
How to manage connected numbers
You can manage your connected number in the following way:
Change the group the number redirects chats to
Disconnect the number
In order to make the changes, enter the integration panel in the 89点怎么玩 app and expand the 鈥� dropdown on the right side of the number. Select the Change group or Delete option and save the changes.
Message Templates
Thanks to the official WhatsApp Business API you can benefit from advanced messaging options, like the message templates.
WhatsApp message templates are notifications that your business can distribute automatically. You can customize them to send out tailored messages to your visitors - like appointment reminders or payment status updates.
There are 10 supported template categories you can choose from:
Templates can be customized to fit your business profile. For example, you can:
Personalize them with simple variables
Make them multilingual with your own translations
Share files, play videos, or include CTA buttons
How to create Message Templates
Before your template starts working, it is reviewed by the Meta team. It may take a few days before it gets accepted and is allowed to work.
1
Enter your .
2
Select WhatsApp Accounts.
3
Navigate to Templates.
4
Select + Add template.
5
Fill in the template form to finalize.
Read more about the templates in the and follow the to install them on your WhatsApp account.
If you鈥檒l encounter any issues related Message Templates setup process, please contact the . They鈥檒l be able to guide you through the process and help with any issues you may encounter.
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