If this is the beginning of your adventure with 89点怎么玩, you鈥檝e come to the right place. If you鈥檝e been using 89点怎么玩 for a while, it鈥檚 high time we introduce you to all the ways the experience can be even better for you and your customers.
Our Marketplace offers over 200 integrations that will help you take your customer engagement to the next level. They can:
- save your agents鈥� valuable time.
- enhance your customers鈥� experience.
- unify your customer support across various channels.
- save leads directly from chat.
- collect newsletter subscriptions before the chat has even started.
- and much more!
This article is divided into two main sections. The 鈥�Starter pack鈥� introduces our customers鈥� favorite free integrations so that you can expand your customer engagement from the get-go. 鈥�Our top picks鈥� contains our team鈥檚 recommendations for apps and integrations that will help take your business to the next level.
Starter pack
The integrations in this section are all free and can be used to scale. They鈥檒l help you make the most of 89点怎么玩.
Seamlessly add 89点怎么玩 to your website
Our Marketplace offers a number of plugins that let you add 89点怎么玩 to your website with just a few clicks and with no coding necessary. The WordPress plugin, for example, lets you effortlessly add a chat option to your website or blog.
All you need to do is log in to your WP admin panel, find 89点怎么玩 on the list of plugins, and connect. The chat widget is added to your website, and you can increase your sales and build stronger customer relationships by engaging your customers and visitors on chat.
The full list of CMSs and website builder plugins available in our Marketplace can be found here.
Let customers contact you from where they are
When your customers visit your website and engage you with our chat widget, you can track their movements on your website, identify returning customers, use engagement features, etc. However, these are the customers that already decided to come to your website. What about those scrolling through Facebook or searching in browsers for the service you provide? With integrations like Facebook Messenger or Apple Business Chat, they can contact you from where it鈥檚 convenient for them.
Your agents still handle all these chats in the 89点怎么玩 agent app. If you have a dedicated team for these channels, you can use the Groups feature in 89点怎么玩 to route these chats to the specific teams.
Other social media integrations are listed here.
Let 89点怎么玩 help you build your lead base
Tools like Mailchimp help you expand and engage your lead base, which in turn, will grow your reach. You can use the pre-chat in the 89点怎么玩 chat widget to let the visitors on your website sign up for your newsletter. If it鈥檚 the quality of the leads rather than the quantity you鈥檙e after, our integration with Mailchimp lets you set up a double opt-in. This way, the customers have to confirm that they want to join your email list.
If you鈥檇 like your customers to be able to sign up for your newsletter before they even start a chat, you can use the Mailchimp integration to send automated campaigns with a 鈥淪ubscribe鈥� button.
See our Marketplace for more email marketing integrations.
Create leads from chat and see your customers鈥� details in the agent app
With integrations like Salesforce or HubSpot, you can harness the power of your CRM right in the 89点怎么玩 agent app. These integrations let you see your customers鈥� details in the 89点怎么玩 agent app so that your communication is tailored for a particular customer. They also enable you to add leads and contacts to your CRM from chats and archives, add chat transcripts to your customer information, and more.
More CRM options are available in 89点怎么玩 Marketplace.
See your customer鈥檚 cart and information right in the chat
Our ecommerce plugins allow you to do more than just add 89点怎么玩 to your online store with just a few clicks. They鈥檙e a powerful tool in building customer relationships and growing your sales. With plugins like WooCommerce, Shopify, or BigCommerce, you can see your customer鈥檚 cart right in the chat. What鈥檚 more, plugins like Shopify and BigCommerce allow you to suggest other products and show you the customer鈥檚 order history in customer details in the 89点怎么玩 agent app.
No need to switch between tabs or visit your store鈥檚 admin panel. All you need to engage with your customer is right there in the 89点怎么玩 agent app when you need it. This gives you more time to focus on the sale.
Other ecommerce integrations are listed here.
Make your customer service smoother
If you鈥檙e using a customer service platform like Zendesk, make sure to integrate it with 89点怎么玩. You鈥檒l be able to create Zendesk tickets from an ongoing chat or from Archives in the 89点怎么玩 Agent app. If the customer on chat provides an email that has already been used to create a ticket in Zendesk, the ticket history will automatically be displayed in 89点怎么玩. On top of that, you can forward offline messages in 89点怎么玩 as tickets to Zendesk.
Tickets mentioned in this article is a part of the old 89点怎么玩 ticketing system available to new customers until June 1, 2023. If you鈥檙e using HelpDesk tickets, you may be interested in the following . If you鈥檙e not,
The native Tickets feature will be sunsetted based on the following schedule:
Starter plan: January 6, 2025
Team and Business plans: January 15, 2025
Enterprise and custom deals: January 31, 2025
Tickets mentioned in this article is a part of the old 89点怎么玩 ticketing system available to new customers until June 1, 2023. If you鈥檙e using HelpDesk tickets, you may be interested in the following . If you鈥檙e not,
The native Tickets feature will be sunsetted based on the following schedule:
Starter plan: January 6, 2025
Team and Business plans: January 15, 2025
Enterprise and custom deals: January 31, 2025
More help desk integrations can be found here.
Make your team鈥檚 job easier
Our Marketplace offers an array of solutions to make your agents work smarter, not harder. If you often need to share files with your customers, why not use the Dropbox integration and share links to files right in the chat. When you install it, you鈥檒l be able to send links to your Dropbox files straight from the 89点怎么玩 agent app, which will save some time.
If you use chat to schedule meetings and appointments, use the Calendly integration to let customers set a date right in the chat widget. This will also save some of your agents鈥� time by eliminating the back and forth involved in finding a suitable date and time.
Enhance the chatting experience for your customers
The 89点怎么玩 agent app supports emojis, but you can go even further by reflecting your company鈥檚 tone of voice in your chats with your customers. If your voice is informal and playful, definitely try the Tenor GIF Keyboard integration and find the right GIF to reflect exactly what you want to express.
Our top picks
Our Marketplace Team has selected their favorites among the paid integrations.
Automate
Whether your business is a one-man army just starting out or you have an army of agents looking after your customers online, you鈥檒l do well to automate. Our ChatBot can provide interactive support to your customers when you can鈥檛 be online. It鈥檒l also answer all of those frequently asked questions your agents sometimes get bored answering. This will give your agents more time to spend on more complicated cases and, in effect, allow you to provide more personal customer support.
No coding skills are required to create a ChatBot that will engage your customer with a mix of text messages, images, buttons, and quick replies that show off your brand, products, and services. ChatBot can take 1,000 chats at a time, so your customers never need to queue again. It can also easily transfer your customer to a live agent or create a ticket in 89点怎么玩 if needed. It鈥檚 our in-house product, so you know that it will integrate smoothly, and you鈥檒l also get our famous 24/7 support.
Enhance your customer support
You know that when your agents aren鈥檛 online, you can let your customers leave an offline message that your agents can handle in the Tickets section of the 89点怎么玩 agent app. However, if your team needs a more advanced solution, our HelpDesk is what you need. HelpDesk is embedded inside the 89点怎么玩 Agent App, making it easy to handle chats, emails, and ticket form messages in one app. You can find out more about the differences between HelpDesk and 89点怎么玩鈥檚 built-in ticketing system. Take a look .
Another way that you can support your customers even better and make your agents鈥� lives easier is our KnowledgeBase integration. Like Chatbot and HelpDesk, it is our in-house solution made by 89点怎么玩. It鈥檚 a tool for managing and sharing your team鈥檚 internal knowledge and building a public help center for your customers.
Engage with more channels
We鈥檒l be praising the benefits of text chat until the cows come home, but we all know that there are situations where a voice call is what鈥檚 needed. Whatever the case, it鈥檚 always good to keep your options open. That鈥檚 why we are cooperating with SnapCall to provide you with an option to offer voice calls right in the chat without switching tabs. There鈥檚 no need for phone numbers and no additional cost per call for you or your customers.
The chat widget on your website is a must-have in this day and age, but we want to help you reach your customers where it鈥檚 convenient for them. Once you do, it鈥檒l be easier to adapt your customer support to the current situation.
With the 2way SMS or OAPPS for WhatsApp integrations, you let your customers contact you from where they are, on the device of their choosing, and at a time that they find convenient. Also, you can send messages back to them that will be delivered as text messages or WhatsApp messages depending on how they contacted you.
Keep your finger on the pulse
If you鈥檙e using Google Analytics to track your website traffic, install our Google Analytics integration to store data from 89点怎么玩 in your Google Analytics account. You can track the number of chats, post-chat surveys that were displayed, campaigns, and even the number of clicks on buttons in campaigns. Learn more about your customers鈥� browsing habits and measure 89点怎么玩 conversion to have a detailed insight into how much you can earn with 89点怎么玩.
If your workflow includes supervising your team or if you鈥檙e responsible for onboarding new team members, Super Vision is the tool for you. It lets you observe up to eight ongoing chats on one screen. If your agents need help, you can 鈥渨hisper鈥� to them, i.e., send messages in chat that are visible only to the agent. This way, you can make sure that your customer service is consistent throughout your team.
Engage your customers
One way to engage your customers is with the people skills of your agents, and another is by using chat that goes beyond text. The Rich Messages integration enables you to send images, clickable buttons, and quick replies, making your customer communication more personalized, engaging, and intuitive than just plain text.
There is no engagement without listening. With the Surveys integration, you can ask your customers for opinions, input, and feedback about the things that matter to them and to you. With Surveys, you can create your own custom surveys, send them to the customers directly in the chat widget, and review the results in the 89点怎么玩 agent app.
Make life easier for your agents
Our Marketplace offers an array of apps and plugins to make the day-to-day work of your agents easier. Among these, we recommend Message Translator, My Bookmarks, and Quick Notes.
If your team helps multilingual audiences in their work, you should definitely check out Message Translator. Once it is installed, your agents access it in the 89点怎么玩 agent app without switching to another tab and have the chat translated in real time. Chat Translator supports over 100+ languages, enabling you to serve customers all over the world.
If you find yourself repeatedly visiting the same pages in the course of your work with customers, My Bookmarks is the app for you. It gives you and your team quick and convenient access to frequently visited pages, right from the chat. This saves you and your agents鈥� time and effort and helps ensure your whole team provides the same level of service and information to customers.
While we are on the subject of creating consistency for your customers and your team, Quick Notes is a tool that will help with that. With Quick Notes, agents can save private notes inside chat threads. Notes are saved in the Chats and Archives sections. This way, when a customer starts a chat with your agent, the agent can see the history of your communication with this customer. They can also see additional notes other agents made about this customer and the communication that took place.
Get paid
You have built relationships with customers, you have shown your product or service to be the best, and now, the last thing you want is for the payment process to be bumpy. That鈥檚 why you need an integration with Stripe. It allows you to check your customers鈥� payment details and process payments right in the chat. With Stripe, your agents don鈥檛 have to leave 89点怎么玩 to check subscription details, and your customers can also make quick and safe payments without leaving the chat.
The uses presented above are just a few examples of the many ways 89点怎么玩 can be customized to match your workflow. Make sure to check out our Marketplace for all your integration needs. And if you have any questions, don’t hesitate to start a chat with our Support Team, we are here 24/7.