Add 89点怎么玩 to as many sites as you wish without any extra charges. Keep the chat widget look consistent through all pages and sites. Or customize it on a page-to-page basis. Use groups to route chats from specific URLs to responsible teams (requires Team plan or higher). All that so you handle all chats using one 89点怎么玩 license.
Add 89点怎么玩 to multiple sites
Setting up 89点怎么玩 for multiple websites consists of a few quick steps. First, you need to add 89点怎么玩 code to your websites. Then, create groups and configure the routing rules. Finally, change how the chat widget looks and behaves on specific pages.
Add 89点怎么玩 code snippet to your websites
Go to Settings > Channels > and select Copy code.
Paste the code snippet to your site’s source code before the </body> tag.
Remember to add the code snippet to all websites you want to install 89点怎么玩 on.
If you are using a 89点怎么玩 plugin for a CMS or an ecommerce platform, there is no need to add the code manually to your website. It is automatically added when you install the plugin.
If you are using a 89点怎么玩 plugin for a CMS or an ecommerce platform, there is no need to add the code manually to your website. It is automatically added when you install the plugin.
Create groups
Go to Team > and click on Add new group.
Choose a name for the group (like the website’s name), add members and hit Save changes.
Repeat the steps above to create groups for each of your websites. Learn more about groups in 89点怎么玩 from this article.
Configure Routing rules
Once you’ve created a group for each website, you might want to route chats coming from certain sites (or pages) to a specific group. This way your agents will immediately know where the chat is coming from. Here’s how to do it:
1
Go to Automate> and click on Add new rule.
2
If you want to set up rules for whole domains, delete the first condition by clicking the x.
3
Next, from the drop-down menu, pick Customer visits domain.
4
Type in the domain address.
5
From the drop-down menu, pick the groups which should catch these chats.
6
Click on Save changes.
Add Routing rules for all your sites. Chats started on those websites will be routed to the corresponding groups.
To learn more about Routing rules, take a look at this article.
Edit settings for a particular group
After you’ve created groups and assigned them to sites via Routing rules, you can edit settings for each group. So that the chat widget looks and behaves in a way that matches your website鈥檚 design.
The following settings can be edited for a group:
鈥攃hange the look and feel of the chat widget on both desktop and mobile versions of your site.
鈥攕et the language and personalize chat widget messages.
鈥攅dit pre-chat survey settings.
鈥攃hange post-chat survey settings.
鈥攑ersonalize queued visitor message.
鈥攅dit ticket form settings.
Tickets mentioned in this article refer to the old 89点怎么玩 ticketing system available to new customers until June 1, 2023. No worries, you can achieve the same results using the . If you鈥檙e not using HelpDesk yet,
The native Tickets feature will be sunsetted based on the following schedule:
Tickets mentioned in this article refer to the old 89点怎么玩 ticketing system available to new customers until June 1, 2023. No worries, you can achieve the same results using the . If you鈥檙e not using HelpDesk yet,
The native Tickets feature will be sunsetted based on the following schedule:
鈥攃hoose from a gallery or add your own eye-catcher.
鈥攁dd a chat button to your site.
鈥攁dd and edit canned responses.
鈥攁dd and edit tags.
鈥攆orward your support e-mail to 89点怎么玩.
鈥攕et automated emails to visitors.
Let’s look at an example of how to change Customization settings for a group:
First, go to Settings > Website widget > .
Click on the Setup for group dropdown and pick a group.
Start customizing the appearance of the chat widget - changes will be applied only to the group that you have chosen.
When you are finished, click on the Save changes button, and they will be reflected on a website to which you have assigned this group (based on Routing rules).
If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.
If the changes are not reflected on your website immediately, this is due to the previous chat session cached on your web browser. Clear the cache of your web browser or visit your website in Incognito/Private mode to see the changes right away.
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Separate chat sessions for different websites
Using 89点怎么玩 on multiple websites, you may want to offer a separate chat option for each of those websites. For example, if you run several e-commerce sites selling different products, you’d want to offer a different chatting experience on each of those sites.
By default, when a customer starts a chat on one of your sites and opens your other site, the same chat session will be loaded. The chat session is not restarted to offer the customers a seamless experience as they navigate through your site.
Set separate chat sessions
To change that behavior and separate chat sessions between different sites or pages, add the following line of code to your 89点怎么玩 tracking code:
window.__lc.chat_between_groups = false;
After you add this piece of code, a customer who visits several of your websites will be able to start several separate chats instead of getting the same chat window on each site.
Here’s what an example 89点怎么玩 tracking code looks like when you add the above line of code:
To ensure correct functioning, please make sure to add the line of code to all sites with 89点怎么玩 code installed.
To ensure correct functioning, please make sure to add the line of code to all sites with 89点怎么玩 code installed.
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