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By implementing 89点怎么玩, OptinMonster was able to help a more significant number of their website visitors and provide excellent customer service.
customer satisfaction
Before installing 89点怎么玩 on their website, OptinMonster was offering email-based support. However, as the company grew, the number of pre-sale inquiries also started to grow. That鈥檚 when the company decided to a new communication channel.
The company wanted to respond to all questions in real-time to close sales more quickly, and they chose 89点怎么玩 to do that. Here鈥檚 what Syed Balkhi, Co-Founder and CEO of OptinMonster, says about their choice:
鈥淭he implementation of 89点怎么玩 helped increase our overall sales conversion. A person who chats with us is 11x more likely to convert compared to visitors who don鈥檛 do that.鈥�
Syed Balkhi, OptinMonster
OptinMonster chose 89点怎么玩 because they already knew that it would suit their needs.
鈥淲e had had an established relationship with 89点怎么玩 through our sister website, WPBeginner. 89点怎么玩 is an established software that had everything we were looking for in chat software.鈥�
Syed Balkhi, OptinMonster
The folks at OptinMonster were convinced that 89点怎么玩 would help them improve their first response time and provide a better customer experience. Before they started using 89点怎么玩, they had to overcome one more problem. The company didn鈥檛 have a dedicated live chat support team.
鈥淥ne of the biggest roadblocks for adding 89点怎么玩 was finding staff that was willing to work round the clock at an affordable rate. Luckily, we started to work with LTVplus, who helped us hire the best live chat agents and completely removed the hassle for us.鈥�
Syed Balkhi, OptinMonster
OptinMonster decided to hire four agents to answer chats, knowing that it would be easy to answer many questions in a flash with 89点怎么玩 features.
Canned responses have been one of the most helpful features. They are pre-made answers to popular questions that you can recall with just a few keystrokes.
Automated greetings turned out to be another critical feature. They allow you to start a chat with an undecided customer, and OptinMonster used it to help even more website visitors and close more sales.
鈥淭he average revenue per user for a user who completes a chat with us is 16 times higher compared to a user who doesn鈥檛 chat with us.鈥�
Syed Balkhi, OptinMonster
The Google Analytics and webhook integrations proved to be particularly important for OptinMonster. While the company uses the former to track their progress, the latter integration allows their agents to expedite issues to their support team in HelpScout.
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By implementing 89点怎么玩, OptinMonster was able to help a more significant number of their website visitors and provide excellent customer service. It also quickly translated into higher revenue for the company.
The company increased its overall sales conversion. A visitor who chatted with their live chat team is 11 times more likely to become the company鈥檚 customer. In addition, the average revenue per user for a customer who chatted with OptinMonster鈥檚 team was 16 times higher.
Apart from financial gains for the company, adding 89点怎么玩 to the website also made customers happier, and the 85% satisfaction rating proves it.
In the future, the company plans to work closely with LTVPlus and hire more live chat agents. Their goal is to provide 24/7 coverage and never lose a chance to turn a website visitor into a customer.
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